Professional Technical Service
Facility Management in the Netherlands
Don't let breakdowns paralyse your team's work. POLSOLIDE isn't just a rental service, it's a full property maintenance service. In-house service team, 24/7 line and immediate response throughout the Netherlands.
Report a fault onlineWhy is an efficient technical service fundamental to business continuity?
Managing accommodation for employees posted to the Netherlands is a process that goes far beyond simply handing over the keys. In the industrial, construction or shipbuilding sectors, where the work is physically demanding, the conditions at the accommodation directly affect the productivity and morale of the crew.
Let's imagine a scenario: it's the middle of winter, a Friday evening. In a house inhabited by 8 employees, the central heating furnace breaks down. In the standard rental model (from a private landlord), contact at the weekend is impossible, and you sometimes wait weeks for a plumber in the Netherlands. The result? Workers freeze, get ill and half of them do not turn up on site on Monday. The losses for your company can run into thousands of euros a day in contractual penalties and delays.
W POLSOLIDE We understand these risks. That is why we have created our own in-house technical department (Facility Management), which operates independently of external subcontractors. Our aim is to ensure the **operational continuity** of your business by keeping your property in impeccable technical condition.
Comprehensive range of maintenance - What do we do?
Our service ranges from minor handyman repairs to advanced plumbing and electrical interventions. You don't have to worry about how to organise a repair in a foreign country without knowing the language and local rates. We take it on ourselves.
1. critical installations (water, electricity, gas)
- CO boiler service (CV-ketel): Regular maintenance, bleeding of the system, pressurisation and immediate response in the event of heating failure.
- Electricity: Replacing fuses, repairing sockets, lighting, verifying installations for overloads (a common problem with a large number of employee electronics).
- Plumbing: Draining of pipes, repair of leaky taps, replacement of gaskets, boiler service.
2. white goods and equipment
In staff quarters, white goods are used much more intensively than in households. Washing machines run daily, refrigerators are opened dozens of times.
- Repair and replacement: We have our own stock of replacement equipment. If your washing machine breaks down and cannot be repaired on site, we will deliver and connect a new one within 24-48h.
- Minor service: Replacing doors, handles, repairing beds, replacing mattresses.
3. internet and media
Nowadays, a lack of Wi-Fi is as inconvenient for an employee as a lack of hot water. Contact with family in Poland is the basis for psychological wellbeing.
- Configuration of routers and signal boosters.
- Ongoing contact with suppliers (Ziggo, KPN) in the event of network failures in the region.
- Password and access management.
If you are an investor and entrust us with the management of your property, this service is your insurance policy. We don't call you to tell you about a burnt-out light bulb or a clogged sink. We carry out minor maintenance repairs (up to a set amount, e.g. EUR 150) automatically, ensuring that the value of your property does not fall.
How does our notification system work? Speed and transparency
We have implemented a simple and effective fault reporting system that eliminates language barriers and the "deaf phone". Every group coordinator and employee has access to our service line.
Service and SNF Certification - Legal Aspect
In the Netherlands, the technical standard of housing for temporary workers is strictly regulated by the standard of SNF (Stichting Normering Flexwonen). Technical negligence can lead to the loss of certification, resulting in heavy administrative fines and the need to evict people.
Our technical team not only repairs, but above all prevents. We carry out regular follow-up inspections, checking the elements required by the SNF:
- Operation of mechanical ventilation (key to avoiding damp and fungus).
- Fitness of fire extinguishers and fire blankets (expiry dates).
- Operation of smoke and carbon monoxide (CO) detectors.
- Condition of the electrical installation (no "bare wires" or makeshift connections).
24/7 Emergency Line - When do we respond immediately?
We understand that certain situations cannot wait until Monday. Our on-call technician is available on the emergency phone in case of:
- Complete absence of electricity, water or gas.
- Water leaks with a risk of flooding.
- Heating failures during the winter season (when the temperature inside drops below normal).
- Break-ins or damage to locks preventing the premises from being locked.
Service costs - Who pays for what?
In the B2B cooperation model with POLSOLIDE, we focus on transparency. As part of our fixed rental rate (all-in), we take on the costs of operating repairs. This means that if the washing machine breaks down from old age, the tap starts to leak or the internet stops working - we fix it at our expense.
The customer (rental company) shall only bear the costs in the event of obvious culpable damage by employees (vandalism, gross negligence, lost keys). In such situations, we document the damage, price the repair and issue a re-invoice so that you have full documentation for your employees.